Add an Issue Type

You can add issue types to your case from the Issues tab in an open case.

To add an issue type, open the case and follow the steps below:

  1. Select the Issues tab.

    2. The Issues table appears.

  2. Click the Add button.

    3. The Add Issue dialog appears.

  3. Enter the information for the issue type in the dialog.

    4. Input the following information:

    • Name - The name of the issue type (e.g. "Fact")

    • Short Cut - The short cut key for the issue type (e.g. "F")

    • Tool Tip - A quick description that appears when the mouse hovers over the issue type (e.g. "This is a fact")

    • Color - A color to help identify the issue type

  4. Click the Save & Close button.

    5. The dialog closes, and the issue type information is added to the case.

From here, you can add a sub-issue type attached to a parent issue type. View the Add a Sub-Issue Type article for more information.